Mannheim
Berufseinsteiger & Berufserfahrene
Digital Commerce
Vollzeit
Unbefristet
Ab sofort

IT Support (m/f/d)

Stellenbeschreibung

Better digital.

The Digital Commerce division is committed to digitalization as a means of creating a networked BAUHAUS of the future. Our focus is always on the customer and we aim to create the perfect digital shopping experience. An agile working environment, innovative solutions and committed employees drive the business - and the best indication of this is the company's success: With over 270 specialist centers in 19 countries and one of the top 50 online stores in Germany, BAUHAUS is one of the most successful players in Europe. And we look forward to being even better with your help!

Your role:

  • As IT Support (m/f/d) you are the central contact person for internal and external end users
  • You take care of incidents regarding software malfunctions in German and English language
  • You are responsible for monitoring and implementing service requests
  • You prioritize, classify and document tickets in JIRA 
  • You analyze errors in close cooperation with the development department and initiate appropriate measures
  • You develop effective solution strategies as well as projects for process improvement 

Your profile:

  • Profound work experience in 1st or 2nd level IT Support 
  • Confident handling of Windows
  • Basic experience with Linux and database knowledge is a plus
  • Service and solution oriented, fast comprehension and good communication skills
  • Very good knowledge of English and good knowledge of German

Our offer:

  • A challenging role in a family owned business with an agile working environment, state-of-the-art technologies as well as personal and professional development opportunities
  • Permanent employment contract and attractive remuneration
  • A good work-life balance, the possibility of working remotely and 30 days paid vacation
  • Attractive location in the heart of the Rhine-Neckar metropolitan region with free parking and a company restaurant
  • Unique pension plan with attractive employer contributions
  • Further additional benefits including asset accumulation benefits or special conditions for occupational disability insurance
  • A day care center in close proximity to the company with family-friendly care services
  • Shopping discounts through the BAUHAUS employee card

Welcome to #TeamBAUHAUS.

Click here for your online application!
BAUHAUS is looking forward to receiving your application.